The customer is almost never right.
I freakin' H-A-T-E customer service. It's so bass-ackwards from real life. In real life, the biggest jerks are the ones you disdain and ignore. In customer service, they're the ones whose boots you have to lick the most. I'm going through a terrible phase in my personal life, but I have to shuck 'n jive to satisfy these self-important jerks who come into my office every day. Sure, some of them are okay, but for the most part?